Terms of Service

Pre-sale Service

1. Honest products description--- We answer all the questions honestly with patience.
2. 24 hours online--- We will reply you within 24 hours, save more time for your order.
3. Quick messages reply--- We check emails and messages within 2 hours,answer questions ASAP.

4. Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.

After Sale Service

All our hair is original hair,which has been inspect by CISS,if you have any quality problem after received the hair,it can be returned within 30 days if it do not have the influence on the second sales. We will be responsible for your benefit,so we will do everything to guarantee you can enjoy your shopping,you take no risk of your money and time and you will get a satisfied solution.

1. Items returned within 7 days of receiving your original order will be eligible for a refund, please feel free to contact us, our customer service will reply to you as soon as possible.

2. Please notice that if you want to return any or all parts of your order, you need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Who pay for the shipping fee, please click to check detail. Or you can keep the product and negotiate with our customer service for the refund directly.

3. After the return request has been authorized, the items can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.

4. We promise: 

Service guidance--- If you have any problems about the hair, contact us at first time.

Timely and effective response--- We will try our best to help you solve your problems.

Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 30 days.

Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

NOTICE: All the products provided by Vanlov store will be commissioned to the third-party professional logistics companies or Courier Company for delivery.If customers are dissatisfied with our service or delivery, please contact us.

Vanlov and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Vanlov strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully. Vanlov will always focus on customer experience, properly handle service issues during use.